Privacy Policy

Our approach to privacy

Artemis Creative is an Australian creative business. We respect the personal information you trust us with and use reasonable steps to keep it secure. This policy is written in plain English so you can understand what we collect, why we collect it and the choices available to you.

We may update this policy when our services or practices change. The date above tells you when it was last updated.

Information we collect

We collect information you choose to give us. This can include your name, email address, mobile number, company name and the message or project details you send through a contact or quote form. We may also collect information you give us by email, phone, social media, at a meeting or while arranging a booking.

If you engage us, we may collect information needed to plan and provide our services, communicate with you, manage a booking or project and issue invoices. When you make a payment through Stripe, Stripe processes payment details under its own privacy practices. We may receive payment status and related information needed to manage the transaction.

When you use our website, we may receive technical and usage information such as your browser type, device information, pages visited, general location, referring page, approximate time on the site and actions taken on the site. This information can be collected through cookies and similar technologies if relevant tools are active on the site.

How we use information

We use personal information to:

• respond to enquiries and prepare quotes
• arrange bookings and provide creative services
• communicate about a project, invoice or payment
• operate, protect and improve our website and services
• understand the effectiveness of our marketing
• show relevant advertising or measure remarketing where these tools are active
• meet legal, accounting and record keeping requirements

Cookies, advertising and website measurement

We may use cookies and similar technologies to remember website activity, understand audience behaviour and measure advertising. If used, Meta Pixel can help us measure advertising results and show relevant advertising to people who have visited our site. Google Analytics can help us understand how visitors use the site. Microsoft Clarity can help us understand how visitors interact with pages through behaviour data, heat maps and session recordings.

Microsoft Clarity offers settings that can mask some content. We do not promise that every item will be masked, so please do not enter sensitive personal information in a website form. We use any website interaction information to improve the experience and our services, and to assess advertising where relevant.

You can manage cookies in your browser settings. You can also use Google's Analytics opt out browser add on. For more information about how these providers handle information, see the Meta Privacy Centre, Google Privacy Policy and Microsoft Privacy Statement.

When we share information

We may share personal information with people and service providers who help us run our business and provide services to you. This can include website hosting and form providers, email and booking tools, payment provider Stripe, professional advisers and technology providers.

Where relevant tools are active, Meta, Google and Microsoft may receive website or device information through their technologies. We may also disclose information where required or permitted by law, to protect our rights or safety, or as part of a genuine business transfer.

Some service providers may handle information outside Australia. The likely locations may include the United States, depending on the provider and the services we use. We take reasonable steps to work with providers that have appropriate privacy and security practices.

How we hold and protect information

We hold information in our business records and in systems provided by service providers. We use reasonable administrative, technical and physical safeguards that are appropriate to the information and the way it is used. No method of storage or transmission is completely secure, so we cannot promise absolute security.

We keep information for as long as it is reasonably needed for the purpose it was collected, for our business records or to meet legal requirements. The time we keep information depends on its nature and purpose. When information is no longer needed, we take reasonable steps to delete it or make it anonymous where practical.

Access and correction

You can ask for access to the personal information we hold about you. You can also ask us to correct information that is inaccurate, incomplete or out of date. Please contact us using the details below. We may need to confirm your identity before responding so we can protect your information.

Privacy concerns and complaints

If you have a privacy concern or complaint, contact us directly using the details below. You do not need to use a particular form. We will consider your concern and respond as soon as reasonably practical.

If you are not satisfied with our response and the matter is covered by Australian privacy law, you may contact the Office of the Australian Information Commissioner. Details are available on the OAIC website.