Legal
These terms apply to all services provided by Artemis Creative. By accepting a quotation or proposal, you agree to be bound by these terms.
Effective Date: 31 March 2026
These Terms and Conditions (“Terms”) apply to all services provided by Artemis Creative (“Artemis Creative”, “we”, “us”, “our”) to the client (“you”, “your”, “the Client”). By accepting a quotation or proposal issued by Artemis Creative, you agree to be bound by these Terms.
These Terms apply across all service packages offered by Artemis Creative, including but not limited to video content production, digital marketing, website and landing page development, search engine optimisation (SEO), social media management, paid advertising, podcast production, book publishing, and online course creation.
1.1. All quotations issued by Artemis Creative are valid for thirty (30) days from the date of issue, unless otherwise stated in writing.
1.2. A quotation becomes a binding agreement once the Client provides written acceptance (including acceptance by email) and pays the required deposit or full payment as outlined in Section 2.
1.3. All prices quoted are in Australian Dollars (AUD) and are exclusive of GST unless otherwise stated. GST will be added to all invoices in accordance with the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
1.4. Artemis Creative reserves the right to adjust pricing where the scope of work changes materially from the original quotation. Any such adjustment will be communicated to the Client in writing prior to additional work commencing.
2.1. Projects valued at A$2,500 or more (excluding GST): A deposit of fifty percent (50%) of the total quoted amount is required prior to the commencement of any work. The remaining fifty percent (50%) is due upon completion of the project and prior to final delivery of all deliverables.
2.2. Projects valued under A$2,500 (excluding GST): Full payment is required prior to the commencement of any work.
2.3. Monthly retainer packages: Payment is due on the first business day of each calendar month, in advance. The first month’s payment is due prior to the commencement of services.
2.4. All payments must be received in full prior to the final delivery of completed work. Artemis Creative is not obligated to release final deliverables until all outstanding invoices have been paid.
2.5. Invoices are payable within seven (7) days of the invoice date unless otherwise agreed in writing. Payments may be made by bank transfer, credit card, or any other method specified on the invoice.
2.6. Overdue invoices will incur a late payment fee of two percent (2%) per month on the outstanding balance, calculated from the due date until the date of payment in full.
2.7. Where payment remains outstanding for more than fourteen (14) days, Artemis Creative reserves the right to suspend all work until the account is brought up to date, and to recover any reasonable costs of debt collection.
3.1. Prior to the commencement of each project, the Client is required to complete a creative brief in collaboration with the Artemis Creative team. This brief will serve as the agreed outline and scope of the project.
3.2. All deliverables, timelines, and expectations will be based on the approved creative brief. It is the Client’s responsibility to ensure the brief accurately reflects their requirements before work begins.
3.3. Any changes to the scope of work, direction, or deliverables that differ from the original creative brief discussed prior to the filming day or project commencement may incur additional fees. The extent of any additional charges will depend on the nature and scale of the changes requested and will be communicated to the Client before additional work proceeds.
3.4. Artemis Creative will make reasonable efforts to accommodate changes to the brief; however, significant departures from the agreed scope may require a revised quotation.
4.1. Each project includes up to two (2) rounds of revisions at no additional cost, provided the revisions fall within the scope of the original creative brief.
4.2. All revision requests must be submitted to Artemis Creative in writing (including by email) prior to the final delivery of the project.
4.3. A “round of revisions” is defined as a single consolidated set of feedback provided by the Client at one time. Multiple pieces of feedback submitted separately within the same revision round will be treated as one round, provided they are received within a reasonable timeframe as determined by Artemis Creative.
4.4. Any revisions requested beyond the two included rounds, or any changes requested after the project has been finalised and delivered, will incur an editing fee of A$80.00 plus GST per hour, billed in minimum increments of thirty (30) minutes.
4.5. Artemis Creative will provide the Client with an estimate of the time required for additional revisions before commencing the work, and will obtain the Client’s written approval to proceed.
5.1. Raw footage and photographs remain the sole property of Artemis Creative. Raw footage and unedited photographs are not provided to the Client as part of any standard package.
5.2. Where the Client requires access to raw footage, this must be specified in the original creative brief prior to the commencement of the project. The provision of raw footage will incur a higher rate, which will be quoted separately.
5.3. Upon receipt of full payment, the Client is granted a non-exclusive, perpetual, worldwide licence to use the final edited deliverables (videos, images, and other completed materials) for the Client’s own business and marketing purposes.
5.4. Artemis Creative retains ownership of all creative concepts, templates, processes, methodologies, and proprietary AI workflows developed during the course of the project. These remain the intellectual property of Artemis Creative and may be used in future projects for other clients.
5.5. Artemis Creative is able to produce additional edits or derivative works from the project footage for the Client in the future, subject to a separate quotation.
5.6. Any third party materials (including licensed music, stock footage, fonts, or software) used in the production remain subject to the terms of their respective licences. The Client is responsible for ensuring their use of the final deliverables complies with any such third party licence terms.
6.1. The Client agrees that the final edited version of any film, video, website, or other deliverable produced by Artemis Creative may be featured on the Artemis Creative website (including the “Our Work” page) and used in Artemis Creative’s marketing materials for portfolio and promotional purposes.
6.2. Photographs taken on set during the production of the Client’s project may also be used by Artemis Creative on its social media channels for promotional purposes. Where possible, Artemis Creative will tag the Client’s business, providing exposure for both parties.
6.3. If the Client does not wish for their project or on-set photographs to be used for promotional purposes, they must notify the Artemis Creative team in writing prior to the commencement of the project.
7.1. Each project is allocated a specific timeframe, and Artemis Creative will work towards the agreed delivery date as outlined in the creative brief or proposal.
7.2. Timely delivery is dependent on the Client providing feedback, approvals, and any required materials within the agreed timeframes. Delays in receiving the Client’s responses, revision requests, or required content may result in the project exceeding the allocated schedule.
7.3. Artemis Creative reserves the right to close projects that have been inactive for an extended period. The Client will be notified in advance when a project is due to be closed. At the point of closure, the Client will receive all completed deliverables via a shared link (e.g., Google Drive).
7.4. Artemis Creative will not be held liable for delays caused by circumstances beyond its reasonable control, including but not limited to equipment failure, illness, natural disasters, or third party service disruptions.
8.1. The following cancellation fees apply to scheduled filming days:
| Cancellation Timeframe | Fee |
|---|---|
| More than 24 hours before the scheduled shoot | No charge |
| Within 24 hours of the scheduled shoot | 50% of the shoot day fee |
| Within 2 hours of the scheduled shoot | 100% of the shoot day fee |
8.2. Weather-related cancellations are subject to the following terms:
| Cancellation Timeframe (Weather) | Fee |
|---|---|
| More than 24 hours before the scheduled shoot | No charge, with a commitment to rebook |
| Within 24 hours of the scheduled shoot | 25% of the shoot day fee, with a commitment to rebook |
| Within 2 hours of the scheduled shoot | 50% of the shoot day fee, with a commitment to rebook |
8.3. A “commitment to rebook” means both parties agree to reschedule the filming day to a mutually convenient date within sixty (60) days of the original scheduled date.
8.4. Cancellation fees reflect a genuine pre-estimate of the losses incurred by Artemis Creative, including crew scheduling, equipment booking, and opportunity cost.
9.1. Monthly retainer packages (including Content Starter, Content Pro, Starter, Growth, and Authority digital marketing packages) operate on a rolling month-to-month basis unless otherwise agreed in writing.
9.2. Either party may terminate a monthly retainer by providing thirty (30) days’ written notice. The notice period commences from the date the written notice is received.
9.3. Upon termination, the Client will receive all completed deliverables for the current billing period. Work in progress at the time of termination will be completed and delivered where reasonably practicable.
9.4. No refunds will be issued for the current month’s retainer fee once services for that month have commenced.
9.5. Ad spend for Meta Ads, Google Ads, and any other paid advertising platforms is billed separately and paid directly by the Client to the advertising platform. Artemis Creative does not collect or manage advertising spend on the Client’s behalf unless explicitly agreed in writing.
10.1. Artemis Creative will provide the content and deliverables specified in the accepted quotation or proposal. Any additional tasks, services, or deliverables not included in the original proposal — including but not limited to additional formatting, website development, copywriting, or third party integrations — are outside the scope of the agreement and are not provided unless added to the proposal by way of a written variation.
10.2. Where the Client requires services outside the scope of the original agreement, Artemis Creative will endeavour to assist and may provide a separate quotation for the additional work, or refer the Client to a suitable third party provider.
11.1. The Client is responsible for providing all necessary materials, information, access, and approvals required for Artemis Creative to perform the agreed services in a timely manner.
11.2. The Client warrants that all materials provided to Artemis Creative (including logos, images, text, and other content) are owned by the Client or that the Client holds the necessary licences and permissions to use them. The Client indemnifies Artemis Creative against any claims arising from the use of Client-provided materials.
11.3. The Client is responsible for ensuring that all persons appearing in video content have provided appropriate consent to be filmed and for the footage to be used for the agreed purposes.
12.1. To the maximum extent permitted by law, Artemis Creative’s total liability to the Client for any claim arising out of or in connection with these Terms or the services provided shall not exceed the total fees paid by the Client for the specific project or service giving rise to the claim.
12.2. Artemis Creative shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, even if advised of the possibility of such damages.
12.3. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on the Client by the Competition and Consumer Act 2010 (Cth), the Australian Consumer Law, or any other applicable legislation that cannot be excluded, restricted, or modified by agreement.
13.1. Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of the engagement, including business strategies, financial information, trade secrets, and unpublished creative materials.
13.2. This obligation of confidentiality survives the termination of the agreement and continues for a period of two (2) years after the completion or termination of the project.
14.1. In the event of a dispute arising out of or in connection with these Terms, the parties agree to first attempt to resolve the matter through good faith negotiation.
14.2. If the dispute cannot be resolved through negotiation within fourteen (14) days, either party may refer the matter to mediation administered by the Australian Disputes Centre (ADC) or an equivalent mediation service in New South Wales.
14.3. If mediation is unsuccessful, either party may pursue their rights through the courts of New South Wales, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of New South Wales.
15.1. Either party may terminate a project agreement by providing written notice if the other party commits a material breach of these Terms and fails to remedy the breach within fourteen (14) days of receiving written notice of the breach.
15.2. In the event of termination by the Client for convenience (i.e., not due to a breach by Artemis Creative), the Client shall pay for all work completed up to the date of termination, including any applicable cancellation fees as outlined in Section 8. Deposits are non-refundable.
15.3. In the event of termination, Artemis Creative will deliver all completed work to the Client, subject to full payment of all outstanding invoices.
16.1. Neither party shall be liable for any failure or delay in performing their obligations under these Terms where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to natural disasters, pandemics, government restrictions, power failures, or internet outages.
17.1. These Terms, together with the accepted quotation or proposal, constitute the entire agreement between the parties and supersede all prior discussions, representations, and agreements.
17.2. Any variation to these Terms must be agreed in writing by both parties.
17.3. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
17.4. These Terms are governed by the laws of New South Wales, Australia.
17.5. Artemis Creative reserves the right to update these Terms from time to time. The Client will be notified of any material changes. The Terms in effect at the time of the Client’s acceptance of a quotation will apply to that project.
Artemis Creative
Head Office: Sydney, NSW | Services delivered Australia wide
www.artemiscreative.com.au